NATA Award For FAA Customer Service Excellence

NATA Recognizes Superior FAA Customer Service

Over the years, NATA has determined customer service to be the cornerstone of the aviation service industries and, as the representative of the aviation service and on-demand air charter industries, NATA has encouraged the FAA to elevate its customer service.

The association’s efforts to promote service to aviation businesses have resulted in the NATA Board of Directors approving an NATA customer service award designed to recognize local FAA facilities that have successfully advanced their aviation-business customer interaction. The award is presented annually to the FAA field office demonstrating the highest level of customer service to aviation businesses.

FAA facilities responsible for operating and certification safety oversight will qualify for nomination. Offices will be judged on effective communication, regulatory compliance advising, regulation application and timeliness in administering FAA responsibilities. Only NATA members may submit nominations.

NATA is extremely pleased to recognize the FAA office that demonstrates the highest degree of customer service. The association wants to encourage the FAA’s efforts to foster industry-government relations and, through this recognition, NATA hopes to assist the FAA in advancing the FAA’s customer service.
 
 
Past Recipients:
 
2013 - Eastern Michigan Flight Standards District Office
2012 - Charlotte (EA-68) Flight Standards District Office
2011 - Richmond Flight Standards District Office
2010 - Columbus Flight Standards District Office
2009 - South Florida Flight Standards District Office (FLL)
2008 – Dupage, Illinois Flight Standards District Office
2007 – Portland, Maine Flight Standards District Office
2006 – James Ballough, director Flight Standards Service, FAA
2005 – San Diego Flight Standards District Office
2004 – Teterboro Flight Standards District Office
2003 – Atlanta Flight Standards District Office
2002 – Washington Flight Standards District Office
2001 – Air Traffic Control System Command Center (ATCSCO), Herndon, VA
2000 – Fargo, North Dakota Flight Standards District Office
1999 – San Diego Flight Standards District Office
1998 – Farmingdale, New York, Flight Standards District Office