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2010 FBO Leadership Conference
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2010 FBO Leadership Conference
January 25-26, 2010
San Antonio, TX
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Conference Session presentations will be posted as they become available
  
  
 
The 2010 NATA FBO Leadership Conference was held at the Henry B. Gonzalez Convention Center in San Antonio immediately preceding NBAA's Schedulers & Dispatchers Conference. The close proximity of these two events enabled business leaders to better meet with their customers and learn about the latest challenges and opportunities facing the industry.
 
The 2010 FBO Leadership Conference addressed these questions and more:
  • What are the long-term implications for the industry, in general, and your business, specifically?
  • How will you conduct business in this new environment?
  • Who will tomorrow’s customers be and how will you reach them?
  • What is the value of relationship-building in a recession?
  • How can you foster those relationships?
  • How much more change can you expect?
Schedule
Monday, January 25, 2010
 
Welcome Luncheon & Keynote Address
Keynote Speaker: Richard Aboulafia, Vice President, Analysis, Teal Group Corp.
Sponsors: Chevron Global Aviation and Landmark Aviation
 
It is important, in light of today's financial, political and public perception challenges, for our industry to come together and discover how our businesses can adapt to a new economic environment. Don't miss the chance to discover what prospects exist in a down market, find out what policy changes are affecting aviation businesses, and learn how to take advantage of opportunities in this environment.
 
The Future of Health Care & Impact on Small Businesses
Speaker: Robert F. Graboyes, MSHA, PhD, Senior Healthcare Advisor, National Federation of Independent Business
Sponsor: Jet Aviation
 
With passage of a health care reform bill looming, the timing of this session was propitious for discovering more about the impact of this legislation on America's aviation businesses as experts provide the latest details. Also, discover the financial implications for budget-saving solutions such as wellness-based health care and the effect on employee morale for aviation businesses currently offering this type of plan.
 
The Future of General Aviation Security
Panelist: Asa Hutchinson, Senior Partner, AH Law Group and Former Under Secretary, Department of Homeland Security
 
After the outcry from the general aviation industry over the proposed Large Aircraft Security Program, the TSA is in the process of rewriting the proposed rule. The TSA is expected to release the revamped rule early next year, and it may include changes such as providing the pilot with more authority in ensuring that the aircraft is secure, some relief in the rules of what would be prohibited on an aircraft, and finally the weight threshold for the rule may increase. This session provided an opportunity to meet with officials responsible for the new rule and give them face-to-face input on these changes. Also, to learn what else is in store for the general aviation community on the security front in 2010.
 
Building Business Partnerships in a Recession
Speaker: Brian Grubb, Corporate Director, Ritz-Carlton Leadership Center
Sponsor: Air BP
 
The marketing and customer service decisions you make in a challenging economic environment can mean the difference between positioning your business to gain market share and setting it up for failure. Great customer service is a necessity for consumers, not a nicety -- but alone, it is not enough to elevate your business. In order to prosper in any economic environment, the ability to form lasting relationships with your customers and win-win partnerships with vendors is non-negotiable. The Ritz-Carlton Leadership Center is a pioneer in teaching others how to delight customers with the unexpected and how to incorporate service excellence seamlessly into company culture. Attendees found out what essential leadership and service skills are necessary to help secure their business' financial future.
 
NATA's 70th Birthday Party Celebration
Sponsors: ConocoPhillips and Midcoast Aviation   
 
Friends, colleagues and customers joind to celebrate NATA's Birthday Party which kicked off a year of events honoring NATA's members and celebrating 70 years of service.
 
Tuesday, January 26, 2010
 
Leadership Breakfast
Panelists: Edward M. Bolen, President & CEO, NBAA
Pete Bunce, President & CEO, GAMA
James K. Coyne, President & CEO, NATA
Craig Fuller, President & CEO, AOPA
Sponsors: Signature Flight Support and Key Air
 
Over the past year, the spirit of cooperation among aviation leaders has been strong, and the outlook remains so for 2010. These leaders have joined together to spread the word to Capitol Hill and the public at-large about the immense importance of general aviation to job creation and the American economy. Next year, legislative proposals to raise taxes and fees on a vast range of American businesses in dealing with the fiscal crisis appear inevitable. NATA's Jim Coyne, NBAA's Ed Bolen, GAMA's Pete Bunce and AOPA's Craig Fuller joined on Tuesday morning at NATA's FBO Leadership Conference for a breakfast and the first industry briefing of the year addressing these issues and other agenda items for 2010.
 
Airport & Community Relations
Panelists: Ralph Tragale, Assistant Director of Aviation Public Affairs, Port Authority of New York and New Jersey and Kenneth Wiegand, Executive Director, McKinney Airport Development Corporation
Sponsor: Priester Aviation
 
Airports are vulnerable to communities that don't understand their value. Anti-airport activists continue to apply public pressure to general aviation airports across the country on noise and environmental matters. To help understand the challenges and political realities of airport management, FBOs must learn how to build strong relationships with the airport board, director, operator, commissioners, and other businesses at the airport. Learn from some of the country's leading airport executives what aviation businesses can do to curb anti-airport activities and develop strong relationships with local communities and airport management.
 
How To Market Your Business At NBAA's Schedulers & Dispatchers Conference
Speakers: Chris Strong, Vice President of Membership Marketing, NBAA
Saundra Wirtz, Director of Seminars, NBAA
Sponsor: Ascent Aviation Group, Avfuel Corporation and FltPlan.com
 
NBAA senior staff guide you through efficient and effective marketing techniques to maximize your business at the Schedulers & Dispatchers Conference.
 
Conference Banner Sponsor: FltPlan.com
 

 

Location
Henry B. Gonzalez Convention Center
200 E. Market Street
San Antonio, TX 78205
 
FINAL PROGRAM & Links
The NATA FBO Leadership Conference sessions were held at The Henry B. Gonzalez Convention Center.

 
 
Press Releases, Articles and Other Media
 
President James K. Coyne's Overview of NATA's 2010 FBO Leadership Conference
 
 
Sponsors
 
NATA Thanks Our 2010 Sponsors: