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NATA News - Recognizing “FBOs: Above and Beyond”


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View HTML Version of Newsletter   March 19, 2018 — Volume 17, Issue 12 

  This Week's Top Stories 

NATA Seeks to Recognize “FBOs: Above and Beyond” In New Initiative

Last Friday, NATA announced the “FBOs: Above and Beyond” initiative to highlight the extraordinary services provided by our Fixed Base Operator (FBO) members. The association's goal is to provide a well-rounded perspective on the FBO industry, directly from those with first-hand experience. 


Fixed Base Operators are the gateway to communities nationwide and provide essential services to keep general aviation healthy, sustainable and successful — many going above the call. We would like to hear of these stories and share them with the public.

Please tell us about:

  • Excellent customer service experiences
  • Disaster relief efforts
  • Charitable contributions and events
  • Community outreach and development
  • Aviation workforce development initiatives


Share your story, please visit or 
email us at


Congress Working to Approve FY2018 Omnibus Spending Package | NATA Monitoring Provisions Beneficial to GA

This week, both chambers of Congress are working diligently to pass an omnibus spending package for fiscal year 2018 before the March 23rd funding deadline. The package, which will fund the government through the end of September 2018, should contain NATA-sought provisions to enhance safety and regulatory consistency for the aviation business community, including language related to repair stations, Part 135 industry trends, and improving air carrier certification for small businesses.

The House Appropriations Committee is expected to release its $1.3 trillion omnibus appropriations package later today with a full House vote scheduled for Tuesday or Wednesday. The legislation then will head to the Senate for a full chamber vote and eventual passage into law by President Trump. This process must happen by this Friday to prevent a government shutdown. Follow NATA’s social media channels for updates and analysis of the fiscal year 2018 omnibus appropriations legislation.

First 2018 Certified CSR Program | April 24-25 in Dallas/Ft. Worth

On April 24-25, NATA will hold the first of three installments of its popular Certified Customer Service Representative (CCSR) Program at Alliance Aviation Services in Dallas/Ft. Worth, TX.


The two-day seminar will provide attendees with valuable knowledge and skills to create successful customer service experiences. Attendees will also learn how to deal with disgruntled customers and turn a marginal customer transaction into a fulfilled client transformation.

Reserve your seat today, this seminar sold-out twice last year. 

See what seminar attendees had to say about the NATA Certified CSR Program.



Submit Your Nominations for NATA’s Award Programs | March 23 Deadline

The nomination deadline for the 2017 Industry Excellence Awards and the 2018 Aviation Maintenance Technician Employer Award Program is this Friday, March 23, 2018. Each year, NATA presents awards to the exceptional individuals and companies that have helped to improve the general aviation community. The recipients of the following awards are chosen based upon NATA member-submitted nominations:


The Industry Excellence Awards, along with the AMT Employer Awards, will be presented at a luncheon held during NATA’s Aviation Business Conference in June 2018. For more information or to submit an online nomination form, click here.

  Industry Updates

FAA’s Annual Aerospace Forecast Predicts a “Stable to Optimistic” Outlook for General Aviation


Last week, the FAA released its annual Aerospace Forecast Report Fiscal Years (FY) 2018-2038, highlighting the long-term outlook for general aviation as “stable to optimistic, as growth at the high-end offsets continuing retirements at the traditional low end of the segment.” The fixed-wing piston aircraft fleet is forecasted to shrink over the years, while the turbine and rotorcraft fleets will expect to see continued growth due to a steady progression of GDP and corporate profits. According to the forecast, the number of general aviation hours flown is expected to increase an average of 0.8% per year through 2038. As for general aviation fuel consumption, the forecasted consumption of avgas is projected to decrease by 0.6% each year from 2018-2038, versus the projected growth per annum of 1.7% for jet fuel.


Help the FAA Provide Accurate Information on Aviation Activity and Safety


The 40th annual General Aviation and Part 135 Activity Survey (GA Survey) is underway! The FAA’s annual GA Survey is the only government source of information on the general aviation fleet, the number of hours flown, and the ways people use general aviation aircraft. The data helps determine funding for infrastructure and service needs, assess the impact of regulatory changes, and measure aviation safety. If you are selected to complete this year’s survey, you should have received a postcard invitation to participate. You can complete the survey online, or submit the survey form that was mailed to you in the postage-paid envelope. Your responses will be used for statistical purposes and will not be published or released in any form that would reveal an individual participant. If you have any questions, please contact survey manager Tetra Tech toll-free at 1-800-826-1797 or email Previous years’ survey results can be found here.

  Association Highlights

Participate in NATA's 2018 Compensation Survey


We encourage your participation in NATA’s 2018 Compensation Survey. All information will be kept strictly confidential and cannot be tied back to the respondent or reporting location by anyone (including NATA), and will be reported only in aggregate with other responses. The survey will provide valuable information that NATA members can use to ensure compensation and benefits are competitive with others in the industry.

The results of the report are only as good as the quality of the data submitted and the number of companies that respond, we ask all members to please participate in the survey so that NATA can provide the best data results possible. The general aviation community greatly benefits from this resource, thanks to your cooperation.

To begin, you will need your membership number and the necessary compensation and benefit information. The deadline to complete the survey is April 15, 2018. Participate by contacting Jake Legere at

Start Saving Today | Speak with Your Broker About NATA's Workers Compensation Insurance Program


NATA's Workers Compensation Insurance Program, underwritten by global insurance leader Allianz, provides members with an additional workers compensation insurance option — including NATA’s signature “Good Experience Return” (GER), which provides additional savings based on group performance. The program offers:


- Competitive rates
- Additional savings for participating companies in the form of a Good Experience Return
- Underwritten by Allianz Global Corporate & Specialty


Put this program to work today. Visit to get started or learn about the 2017 GER here.


This Week NATA to Host Denver Industry Town Hall and Advanced Line Service Workshop


On March 22, NATA will hold an Industry Town Hall at Signature Flight Support (APA) in Denver, CO, providing aviation businesses across the region the opportunity to sit down together and discuss the challenges, risks and opportunities within our industry. Attendance is free and a complimentary lunch is provided thanks to Airsure Limited. 


On March 20-21, NATA Safety 1st will hold its popular Advanced Line Service (ALS) Workshop in Denver at Centennial Airport. Train your team to be the next leaders within your company, register today!


NATA will be in San Diego for an upcoming town hall on April 19 at High Performance Aircraft and the next ALS Workshop will take place May 1-2 in Chicago at DuPage Airport. Click here for NATA’s full 2018 events calendar.


2018 NATA Annual Meeting and Aviation Business Conference | Early Bird Registration Ends April 6th


NATA's 2018 Annual Meeting and Aviation Business Conference takes place June 12-14, 2018 at the Grand Hyatt Washington. The conference kicks off with a reception Tuesday evening and concludes Thursday afternoon. Early bird registration is now open and runs through Friday, April 6, 2018 — save $95!

Sponsorship opportunities are available starting at $250. For more information, please visit
  Member Spotlight

APP Jet Center Hayward Achieves IS-BAH Certification


APP Jet Center recently announced that its Hayward, CA FBO has achieved Stage I IS-BAH (International Standard for Business Aircraft Handling) certification. IBAC awarded the certification after conducting an audit of APP Hayward to validate and approve ground handling procedures, safety programs, risk assessment processes, employee culture and overall safety commitment to clients and employees. 


"IS-BAH certification assures our customers that we are handling their aircraft with the utmost care," said Thom Harrow, CEO of APP Properties, Inc. "Congratulations to our Hayward team for meeting these important safety standards." APP Jet Center's FBO in Manassas, VA, earned Stage I IS-BAH status in October, and its FBO in Fort Pierce, FL, is on track to do so this year as well. The company expects all three of its locations to achieve Stage II IS-BAH certification within the next two years. Read more.
   ACSF News

QBE North America Joins the Air Charter Safety Foundation


The Air Charter Safety Foundation (ACSF) recently announced that QBE North America, an integrated specialist insurer, joined the Foundation. QBE, which is one of the country’s top Aviation insurers, now joins over 160 other members in supporting ACSF’s vision to enable on-demand air charter providers, corporate flight departments and fractional program managers to achieve the highest levels of safety in the aviation industry. “We are pleased that QBE shares the ACSF vision to go beyond industry standards and invest in the highest levels of safety and quality available,” said ACSF President Bryan Burns. “Becoming a member of the Air Charter Safety Foundation will help fuel that mission.” 

Learn more at

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NATA is the National Air Transportation Association. Founded in 1940, NATA aggressively promotes safety and the success of aviation service businesses through its advocacy efforts before government, the media and the public as well as by providing valuable programs and forums to further its members' prosperity. 
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