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NATA News - Addressing the General Aviation Workforce Shortage


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View HTML Version of Newsletter   March 26, 2018 — Volume 17, Issue 13 

  This Week's Top Stories 

FY2018 Omnibus Agreement Signed into Law | Includes NATA-Supported Provisions

Last week, an omnibus spending bill was signed into law, which provides $1.3 trillion in funding for the federal government for Fiscal Year 2018. The legislation includes $18 billion in total budgetary resources for the Federal Aviation Administration (FAA) and contains several provisions sought by NATA on behalf of the aviation business community. 

A six-month extension of FAA authorization, which is currently set to expire March 31st, is also included, and runs through September 30th to provide lawmakers more time to pass a long-term bill.

NATA President Marty Hiller praised House and Senate Appropriations Committee leaders for “recognizing the growing needs of the aviation industry by providing $1.6 billion in FAA funding above Fiscal Year 2017 enacted levels.”

Hiller also thanked the leaders for including NATA-requested language “that will enhance safety and regulatory consistency for the general aviation business community, including provisions to streamline the certification process for maintenance facilities, update a study of the Part 135 community, assess safety trends and identify areas for potential improvement within the on-demand air charter community, and complete work on the top recommendation of the FAA’s Regulatory Consistency ARC to eliminate outdated or conflicting policies within an electronic guidance library.”


NATA Denver Town Hall Covers General Aviation Workforce Shortage and Other Staffing Challenges

Last Thursday, NATA held the third in its series of 2018 Industry Town Hall meetings at Signature Flight Support (APA) in Englewood, CO, where NATA Managing Director, Safety and Training Michael France was joined by Denver-area aviation business professionals. NATA Board Vice Chair and Ross Aviation President and CEO Jeff Ross welcomed attendees with opening remarks before the group discussed an array of topics affecting general aviation — namely staffing challenges and the workforce shortage.

“The Denver turnout and resulting conversations reflect the importance of going out to our members and other aviation professionals to identify industry priorities,” stated France.

“Listening to the concerns of our town hall attendees allows the association to learn first-hand from general aviation businesses regarding issues that affect the industry and affords NATA the opportunity to work toward resolutions,” stated Timothy Obitts, NATA Executive Vice President & General Counsel. “NATA’s recent Denver and Austin town halls had a recurring theme — personnel challenges. During our June 12-14 Annual Meeting and Aviation Business Conference in Washington, DC, the workforce shortage and other emerging industry issues will be discussed. NATA also wants to encourage the next generation of aviation leaders to join in the conversations by attending the conference and future town halls,” Obitts concluded.


NATA is offering discounted conference registration for young aviation business professionals. Click here to learn more and to view upcoming town hall dates and locations.

NATA Adds Human Factors to Safety 1st Program

NATA Safety 1st users now have access to human factors training for line service employees. Recent changes to the ATA Spec. 103, Standard for Jet Fuel Quality Control at Airports, require that line service employees receive human factors training. The Human Factors module is an addition to the Safety 1st Professional Line Service Training (PLST) curriculum that will allow users to comply with Spec. 103 requirements and further understand the impact of human factors on ground handling safety.


NATA Safety 1st also offers the course on a standalone-basis for individuals who have recently completed the PLST. Companies that utilize a Safety 1st training subscription can assign both the updated PLST and/or the standalone Human Factors module immediately, at no additional cost.


Safety 1st users with questions should contact


NATA Statement on the Confirmation of Kevin K. McAleenan as Commissioner of U.S. Customs and Border Protection

On March 22, NATA President Marty Hiller congratulated Kevin K. McAleenan on his confirmation as commissioner of U.S. Customs and Border Protection (CBP), stating “Mr. McAleenan’s experience and commitment to protecting our nation’s borders through the enforcement of laws, regulations and requirements pertaining to the movement of trade and travel makes him an excellent choice to lead this important agency.”


Hiller added, “NATA is a proud member of the CBP General Aviation Working Group — assisting the agency to reach objectives to increase efficiency and helping to provide additional information on general aviation requirements, procedures and processes for the 91/91k and 135 community. Our members are especially appreciative of the significant advances the agency is making in streamlining procedures for general aviation operators by utilizing industry best practices, training, and outreach. NATA looks forward to continuing our close relationship and collaboration with the CBP.”

  Industry Updates

FAA Posts Updated Consistency of Regulatory Interpretation ARC Implementation Plan


In mid-March, the FAA posted an updated Consistency of Regulatory Interpretation Aviation Rulemaking Committee (CRI ARC) Implementation Plan. The update includes the closure of sub recommendation under FAA Initiative 3: “study the feasibility of developing a specific training program designed for personnel with regulatory development and oversight responsibility” with respect to the recommendation for “FAA and industry training priorities and curricula with focus on appropriate use of guidance in conjunction with 14 CFR.” The update also reflects the closure of the recommendation to “Establish a Regulatory Consistency Communications Board (RCCB)” based on the issuance of Order 8000.70. The RCCB provides clarification to internal and external stakeholders on questions related to potential inconsistent regulatory interpretations by the agency’s regions and district officers.


Help the FAA Provide Accurate Information on Aviation Activity and Safety


The 40th annual General Aviation and Part 135 Activity Survey (GA Survey) is underway! The FAA’s annual GA Survey is the only government source of information on the general aviation fleet, the number of hours flown and the ways people use general aviation aircraft. The data helps determine funding for infrastructure and service needs, assess the impact of regulatory changes and measure aviation safety. If you are selected to complete this year’s survey, you should have received a postcard invitation to participate. You can complete the survey online, or submit the survey form that was mailed to you in the enclosed postage-paid envelope. Your responses will be used for statistical purposes and will not be published or released in any form that would reveal an individual participant. If you have any questions, please contact survey manager Tetra Tech toll-free at 1-800-826-1797 or email Previous years’ survey results can be found here.

  Association Highlights

Participate in NATA's 2018 Compensation Survey | Receive Results Complimentary


The association encourages your participation in NATA’s 2018 Compensation Survey. All information will be kept strictly confidential and cannot be tied back to the respondent or reporting location by anyone (including NATA), and will be reported only in aggregate with other responses. The survey will provide valuable information that NATA members can use to ensure compensation and benefits are competitive with others in the industry.

The results of the report are only as good as the quality of the data submitted and the number of companies that respond, we ask all members to please participate in the survey so that NATA can provide the best data results possible. The general aviation community greatly benefits from this resource, thanks to your cooperation.

The deadline to complete the survey is April 15, 2018. Participate by contacting Jake Legere at Members that participate will receive a complimentary copy of the survey results.

Save with NATA's Workers Compensation Insurance Programs


NATA offers two outstanding Workers Compensation Insurance Programs (WCIP)* with tangible annual savings returns in the form of a Good Experience Return (GER), which often equals or exceeds membership dues. Read about the December GER announcement of over $3 million here.


As an added incentive, new WCIP joins now have the opportunity to receive either a credit towards Safety 1st Training or NATA Compliance Services offerings. Take advantage of this current promotion by emailing Jake Legere at

*Through a strategic relationship with the Independent Fixed Base Operators Association (IFBOA), NATA members are given a choice: participate in the IFBOA Safety Group Program, underwritten by QBE, or NATA's Program underwritten by Allianz.

NATA’s Safety 1st Advanced Line Service Workshop Recap | Next Training May 1-2 in Chicago


Last week, NATA held its third 2018 Advanced Line Service Workshop at the Centennial Airport Authority (APA) in Englewood, CO. The ALS workshops include a unique mix of technical and service training with sessions on motivation and leadership techniques, customer service training, misfueling prevention, Spill Prevention Control and Countermeasures (SPCC) training, and the impact of human factors on aviation ground handling. Guest speakers Rick Spencer of Peco-Facet and Keith Clark of Phillips 66 led sessions on aviation fuel filtration, quality control and misfueling prevention. Attendees also toured Centennial Airport’s air traffic control tower, courtesy of Dennis Fria of the FAA.


NATA would like to thank Deborah Smith and all the staff of the Centennial Airport Authority for making this event possible.


Visit the Safety Net blog to see what attendees had to say about their ALS workshop experience in Denver. NATA is hosting 4 more ALS workshops throughout the country in 2018. Click here for dates and registration information.


First 2018 Certified CSR Program | April 24-25 in Dallas/Ft. Worth


On April 24-25, NATA will hold the first of three installments of its popular Certified CSR Program at Alliance Aviation Services in Dallas/Ft. Worth, TX. The two-day seminar will provide attendees with valuable knowledge and skills to create successful customer service experiences. Attendees will also learn how to deal with disgruntled customers and turn a marginal customer transaction into a fulfilled client transformation.

Click here to listen to NATA’s podcast, discussing the benefits and background of the Certified CSR Program with the seminar instructors and Aviation Business Strategies Group founders, John Enticknap and Ron Jackson. Ron and John are industry experts who have decades of experience in FBO services, marketing and training. For more information and guidance from Ron and John, be sure to read the AC-U-KWIK FBO Connection blog.


Reserve your seat today, this seminar sold-out twice last year. See what seminar attendees had to say about the NATA Certified CSR Program. Can’t make the April date? Click here to view other date and location offerings for this program.
  Member Spotlight

Sheltair FBOs Achieve IS-BAH Registration


Sheltair Aviation has achieved Stage I Registration in the International Standard for Business Aviation Handling (IS-BAH) at all 17 of its FBOs. The Florida-based FBO chain anticipates receiving Stage II company-wide by 2020.


“This achievement is all about safety management and reflects the strict protocols handlers and operators must meet under safety management system requirements being promulgated under the International Civil Aviation Organization,” stated COO Warren Kroeppel. “Many of our customers recognize the significance of having IS-BAH registration. Our staff strives for excellence, whether it's safety or service, and it is an essential part of who we are,” Kroeppel added. Read more.
   ACSF News

The Air Charter Safety Foundation and AviationManuals Offer ASAP Services


The Air Charter Safety Foundation (ACSF) and AviationManuals have been working together to offer the charter and business aviation industry an Aviation Safety Action Program (ASAP) that allows customers to combine the FAA/ACSF ASAP Memorandum of Understanding (MOU) with AviationManuals SMS data technology. Both ACSF and AviationManuals are pleased to announce they have reached an agreement.

“The goal is to provide end users with one-stop shopping by combining their overall safety management system with an ACSF-ASAP program,” said ACSF President Bryan Burns. “It is through a cooperative effort and shared mission of safety, that the ACSF and AviationManuals have been able to bring this program to the marketplace through a single data source. Both entities believe this will be a win-win relationship for the charter and business aviation communities, as we work together to reduce operational risk and redundant workload associated with multiple databases,” noted Burns.

For further information, please visit

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