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NATA News - Early Bird Registration Ending for Annual Meeting and Aviation Business Conference


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View HTML Version of Newsletter   April 2, 2018 — Volume 17, Issue 14 

  This Week's Top Stories 

NATA Honors Leadership and Dedication of GAO’s Dillingham Following Retirement Announcement

Dr. Gerald Dillingham, Director of Civil Aviation Issues for the Government Accountability Office (GAO) has announced that, after 40 years of service, he will be retiring from the agency.

Known to all, Dr. Dillingham “brought bipartisanship and fairness when engaging in discussion with all facets of the industry to produce results that were highly regarded and thorough in their execution,” stated NATA President Marty Hiller in a congratulatory letter to the director.

NATA worked closely with Dr. Dillingham, most recently on a study to quantify the dramatic impact of revenue diversion which undermined the viability of the Airport and Airway Trust Fund, as well as the agency’s efforts to research the impact of privatizing our nation’s air traffic control system. “NATA and its member companies are sincerely appreciative of Dr. Dillingham's leadership and collaboration with the general aviation community. We look forward to building upon the groundwork you developed with the GAO to ensure U.S. aviation maintains its status as the gold standard throughout the world,” Hiller concluded.


Fuel QC Management System Podcast and Webinar | Hear and See Benefits Of This Innovation in Fuel Quality Control

NATA's Shannon Chambers and Michael France discuss the Safety 1st Fuel QC Management System — a cloud-based digital tool for general and business aviation fuel quality management inspections, record keeping and auditing. The Safety 1st FQMS allows FBOs and other aviation businesses to enhance the visibility and accountability of their QC process. Replacing the traditional pen & paper approach to fuel QC management, the Safety 1st FQMS is easy to use, affordable and flexible enough to accommodate the needs of any size aviation business. Hear more about the benefits provided to fuel handlers and aircraft operators by this breakthrough system. 

Find out even more by visiting or registering for the April 18th webinar at 2 p.m. Eastern —featuring a live demonstration of the system. During this demonstration, attendees will see the Safety 1st FQMS features in action, including the inspection portal, discrepancy log, automatic alerting and the revolutionary Compliance Sentry technology.

Agenda Now Available for April 24-25 NATA Certified CSR Program in Ft. Worth

On April 24-25, NATA will hold the first of three popular Certified CSR Programs at Alliance Aviation Services in Dallas/Ft. Worth, TX. The two-day seminar will provide attendees with valuable knowledge and skills to create successful customer service experiences. Attendees will also learn how to deal with disgruntled customers and turn a marginal customer transaction into a fulfilled client transformation.


Click here for the agenda.


Reserve your seat today, this seminar sold-out twice last year. Can’t make the April date? Click here to view other date and location offerings for this program.


Early Bird Pricing Ends This Week for 2018 NATA Annual Meeting and Aviation Business Conference

NATA's 2018 Annual Meeting and Aviation Business Conference takes place June 12-14, 2018 at the Grand Hyatt Washington. The conference kicks off with a reception Tuesday evening and concludes Thursday afternoon. Early bird registration ends this Friday, April 6, 2018 — save $95!


Session topics will include: FAA reauthorization, general aviation staffing challenges, ethical standards for aviation businesses and more!

Sponsorship opportunities are available starting at $250. For more information, please visit

  Industry Updates

Aircraft Electronics Association President Paula Derks Announces Retirement Plans | NATA Appreciates Long-Term Partnership with Aviation Businesses


Last week at the AEA Convention, Paula Derks announced that she will retire next year. She was named the association's president in 1996. NATA congratulates Paula and appreciates her partnership and dedicated service to the aviation business community. Derks’ retirement will follow next year’s AEA Convention in Palm Springs, California.

"I have stood at this podium every year for the last 22 years as the president of this association, and prior to that, I have worked for this great organization since the day I graduated from college nearly 40 years ago," Derks said during the opening session. "As you might imagine, the AEA is my passion. Aside from my family and my faith, the AEA is a huge part of my life. I will be retiring approximately 12 months from now. This may seem unusual to announce 12 months out, but I want this succession to be as smooth as possible for the AEA. This 12-month transition will allow the board of directors time for a thoughtful and strategic search for the next president. It is the right time for me, and it's the right time for the next generation of executive leadership."

  Association Highlights

Less than Two Weeks Left to Participate in NATA’s 2018 Compensation Survey | Receive Results Complimentary


The association encourages your participation in NATA’s 2018 Compensation Survey. All information will be kept strictly confidential and cannot be tied back to the respondent or reporting location by anyone (including NATA), and will be reported only in aggregate with other responses. The survey will provide valuable information that NATA members can use to ensure compensation and benefits are competitive with others in the industry.


The results of the report are only as good as the quality of the data submitted and the number of companies that respond, we ask all members to please participate in the survey so that NATA can provide the best data results possible. The general aviation community greatly benefits from this resource, thanks to your cooperation.

The deadline to complete the survey is April 15, 2018. Participate by contacting Jake Legere at Members that participate will receive a complimentary copy of the survey results.

NATA Has the Pilot Retention Tool You Need


The airlines are setting records by hiring over 100 pilots — each — a month. How can you be better prepared to compete for pilot talent?

Consider adding the NATA Loss of License Insurance to your benefits package. This Program is the only policy with a true “Loss of FAA Medical License” definition of disability that’s available to groups of all sizes. We have developed this Program with immediately available options and rates based on a percentage of company payroll with fully tailored options to best fit your needs.

  - The average cost of hiring a new pilot is between $40,000 and $80,000 depending on operated equipment.
  - 98% of polled pilots view loss of license as the most important benefit only behind salary when considering a job. 

        - That’s why the airlines provide it and Harvey Watt manages it for them.

  - Loss of License Insurance has an average cost of $2,200 for a pilot making $100,000 per year in our group Program. The cost to replace a pilot can be as much or more than the pilot's salary. 
        - For most, the cost averages only 2.2% of payroll.
  - NATA FAA Medical Certification Services Program is included.

Enroll today!

NATA Industry Town Hall | April 19 in San Diego


On April 19, NATA will hold an Industry Town Hall at High Performance Aircraft (KSEE) in San Diego, CA. The town hall provides aviation businesses across the region the opportunity to sit down together and discuss the challenges, risks and opportunities within our industry — including regional matters and a legislative and regulatory update. Attendance and lunch are free. RSVP today!


NATA Introduces New Certified FBO Safety Manager Workshop | May 8-10 in Minneapolis


In 2017, NATA launched the Ground Handling Safety Symposium to help our industry collaboratively focus on enhancing safety and establish a forum for safety professionals to exchange ideas. 

NATA is excited to introduce the next step in ground safety enhancement with the Certified FBO Safety Manager Workshop. On May 8-10, attendees of this two-and-a-half-day workshop will learn the fundamentals of safety management in a ground handling environment as well as practical knowledge on the development and implementation of an IS-BAH conformant safety management system (SMS). This workshop is designed for professionals who will be leading an FBO safety program and will include independent coursework, as well as a final exam leading to certification as an FBO Safety Manager. 

Click here to view the workshop agenda.

 Member Spotlight

Business Jet Center (KDAL) Returns to The Paragon Network


Business Jet Center at Dallas Love Field (KDAL) returned to the elite Paragon Network as of April 1. Business Jet Center is the second FBO in the last year who has returned to the network. Business Jet Center is the only award-winning FBO at Love Field and continues to place in the top of the ProPilot PRASE Survey, FltPlan’s Pilots’ Choice Awards and the Aviation International News FBO Survey. The extraordinary Business Jet Center family strives to make sure every customer has a better FBO experience than ever before. Business Jet Center is also the only FBO on the field with a canopy, which creates an exceptional experience upon arrival. Customers also have access to free ice cream and slushies, a game room, private crew snooze rooms with a full-size restroom and shower, executive conference rooms, and more.

Learn more at

Phillips 66 Aviation Signs Five New FBOs


Phillips 66 Aviation recently announced its newest additions to their FBO network:

  - Anderson Municipal Airport (AID) | Anderson, IN
  - Carlisle Municipal Airport (4M3) | Carlisle, AR
  - Exec Air Montana (HLN) | Helena, MT
  - Newport Regional Airport (M19) | Newport, AR
  - Torrington Municipal Airport (TOR) | Torrington, WY


View more at
   ACSF News

Silver Air Joins the Air Charter Safety Foundation


The Air Charter Safety Foundation (ACSF) is pleased to announce that Fresno-based Silver Air is the newest charter operator to join the ACSF. Along with 161 other companies, Silver Air supports the ACSF’s vision to promote and enable the highest levels of safety in personal and business aviation through the promotion and facilitation of risk management programs. “Silver Air is built around a top-down culture of safety that expects and encourages clear, open dialogue, empowering every team member to be an active contributor to the welfare of their passengers. We are delighted that they will be participating in the ACSF-ASAP program,” said ACSF President Bryan Burns. 

The ACSF has developed the industry audit standard, an all-inclusive audit tailored for Part 135 and 91K operators that acts as a detailed gap analysis of an operator’s management practices. The audit program consists of a thorough review of an operator’s processes, procedures and regulatory compliance and the operator’s implementation of and adherence to a safety management system. 

For further information, go to

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NATA is the National Air Transportation Association. Founded in 1940, NATA aggressively promotes safety and the success of aviation service businesses through its advocacy efforts before government, the media and the public as well as by providing valuable programs and forums to further its members' prosperity. 
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