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NATA News - Flying Magazine Questions FBO Pricing Dispute


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View HTML Version of Newsletter   April 9, 2018 — Volume 17, Issue 15 

This Week's Top Stories 

In FBO Pricing Dispute, Critics Say Numbers Don’t Add Up

Flying Magazine Editor Stephen Pope reached out to NATA President Marty Hiller to discuss “the blurring line between fact and fiction in [the] public feud with airports and FBOs.” The article questions the “Egregious FBO Pricing” illustrated on AOPA’s website, pointing out discrepancies between the prices on the association’s site and the actual pricing. It also describes this ongoing debate as an aviation-on-aviation fight reminiscent of the battle to privatize the nation’s ATC system. Hiller warns of the dangers associated with AOPA’s stance if free market forces no longer allow these businesses to meet their obligations to airports. “Regulation does not create healthy economic environments. If the airport is asked to provide free or subsidized access to piston operators, who’s paying the bill? Is it the local community with higher tax rates? Is it the other businesses on the airport like MROs and flight schools? It could be a dangerous precedent for AOPA to create a marketing campaign to energize their membership without doing a deep analysis of how it could impact all the segments of aviation in a very, very negative way.” Read the article.


Early Bird Pricing Extended to This Friday, April 13 for NATA’s Annual Meeting and Aviation Business Conference

On June 12-14, join your colleagues and customers during NATA’s 2018 Annual Meeting and Aviation Business Conference at the Grand Hyatt Washington in DC.

The event kicks off with a reception Tuesday evening and concludes Thursday at noon. 
Attendees will hear from government policymakers, industry experts and other leaders representing various sectors of the GA community—including FBOs, airports, air charter operators and MROs. Click here to review the full agenda.

In response to the emerging workforce shortage, this year's agenda will also address personnel challenges. To encourage the next generation of aviation leaders to join in the conversations, NATA is offering half-off the conference registration fee for young aviation business professionals. 

Sponsorship opportunities are available starting at $250. For more information or to register, please visit

NATA and Aviation Coalition Continue to Advocate for Maintenance Workforce Development

NATA and a broad coalition of aviation representatives continue to make the case on Capitol Hill on the importance of attracting and training the next generation of technical workers through aviation workforce legislation. Last month, NATA, along with 16 other organizations, sent a letter supporting legislation, S. 2506, to establish an Aviation Maintenance Workforce Development Pilot Program. The bipartisan legislation will “help ensure our member organizations have the technical professionals they need to grow, compete globally, and, most importantly, continue to ensure the safety of civil aviation aircraft,” according to the letter. In a press statement, NATA President Marty Hiller noted that this legislation “brings together the aviation maintenance industry to encourage new opportunities through innovation and provides resources to inspire the next generation of aviation maintenance technicians.” NATA will continue to advocate for the aviation maintenance community and encourage Members of Congress to support this important legislation.


NATA Member Safety 1st Participants Dominate 2018 AIN FBO Survey Worldwide Results

AIN has been conducting surveys for nearly four decades to ask about FBO service and report on the results. FBOs are rated in five categories: line service, passenger amenities, pilot amenities, facilities and customer service representatives.

As in prior years, the 2018 Worldwide Results were dominated by NATA member Safety 1st participants, with 10 of the 14 FBOs in the top 5% currently Safety 1st Qualified.

View the survey results and read profiles of the highest rated FBOs here. Congratulations to this year’s top locations.


Industry Updates

FAA Safety Briefing | Smart Cockpit Technology


In April’s FAA Safety Briefing, the GAJSC has determined that “smart cockpit technology” in the form of automated checklists for normal and emergency operations, predictive aircraft performance, and performance monitoring, might reduce the number of system/component failure general aviation accidents.

This briefing includes information on:

-        ADS-B

-        Electronic Ignition & Engine Control

-        Interconnected Devices

-        Flight Information Stream Flow

View the briefing here.

Association Highlights

April 15 Deadline Approaching | NATA’s 2018 Compensation Survey


The association encourages your participation in NATA’s 2018 Compensation Survey. All information will be kept strictly confidential and cannot be tied back to the respondent or reporting location by anyone (including NATA), and will be reported only in aggregate with other responses. The survey will provide valuable information that NATA members can use to ensure compensation and benefits are competitive with others in the industry.

The results of the report are only as good as the quality of the data submitted and the number of companies that respond, we ask all members to please participate in the survey so that NATA can provide the best data results possible. The general aviation community greatly benefits from this resource, thanks to your cooperation.

The deadline to complete the survey is April 15, 2018. Participate by contacting Jake Legere at Members that participate will receive a complimentary copy of the survey results.


Digital Version of the 2018 1st Quarter ABJ Available


NATA's 2018 Q1 Aviation Business Journal is now available online.


Highlights from this issue:

- Member Profile — Summit Aviation

- Remembering Howard Gammon

- The Problem of Illegal Charter

- Return on Safety

- Straight Talk About ADS-B

- Leveraging Social Media to Grow Your Aviation Business

As always, we thank our advertisers and Member Support Level participants. Click here to read.


Fuel QC Management System April 18 Webinar | Hear and See Benefits of This Innovation in Fuel Quality Control


On April 18th, NATA will host a webinar at 2 p.m. Eastern about the Safety 1st Fuel QC Management System (FQMS) ­­­­— a cloud-based digital tool for general and business aviation fuel quality management inspections, record keeping and auditing. 

The Safety 1st FQMS webinar will also feature a live demonstration showing how FBOs and other aviation businesses to enhance the visibility and accountability of their QC process.

Find out even more by visiting or listening to NATA’s latest podcast about the Safety 1st FQMS. ­


NATA Industry Town Hall | April 19 in San Diego


On April 19, NATA will hold an Industry Town Hall at High Performance Aircraft (KSEE) in San Diego, CA. The town hall provides aviation businesses across the region the opportunity to sit down together and discuss the challenges, risks and opportunities within our industry — including regional matters and a legislative and regulatory update. Attendance and lunch are free. RSVP today!


Limited Seats Available for April 24-25 NATA Certified CSR Program in Ft. Worth | Agenda Available


On April 24-25, NATA will hold the first of three popular Certified CSR Programs at Alliance Aviation Services in Dallas/Ft. Worth, TX. The two-day seminar will provide attendees with valuable knowledge and skills to create successful customer service experiences. Attendees will also learn how to deal with disgruntled customers and turn a marginal customer transaction into a fulfilled client transformation.

The Certified CSR Program is instructed by Aviation Business Strategies Group (ABSG) founders, John Enticknap and Ron Jackson. Ron and John are industry experts who have decades of experience in FBO services, marketing and training. Check out ABSG’s latest blog post about enhancing FBO customer service.


Reserve your seat today, this seminar sold-out twice last year. Click here for the April seminar agendaCan’t make the April date? Click here to view other date and location offerings for this program.

Member Spotlight

San Bernardino International Airport Authority Names New Airport Manager 


San Bernardino International Airport Authority (SBD) recently announced Nikolas Persson as their new Airport Manager. Persson will oversee rapid growth in airfield activity where he will be responsible for organizing and overseeing airside and landside operations. With over 10 years of experience in airport operations, he will lead a growing team in the day-to-day functions required of a commercial airport focused on safety, security, regulatory compliance, facilities management and construction activities. Learn more at


Northern Colorado Regional Airport Wins Multiple International Awards


Last month, the Northern Colorado Regional Airport hosted Fly WOAW, an event promoting women of all ages in aviation, held in conjunction with International Women’s Day. Over 1,700 women and girls experienced their first flight with pilots from the area and surrounding states at this event. The Colorado Airport won iWOAW International honors with the most flights and participants during the week. Northern Colorado Regional Airport was awarded the honor of “Most Female Friendly Airport Worldwide” and set a new global record for most first flights given in one week. The Jet Center was also the host to displays from CDOT Aviation Division, Aims Community College, The Air Force Academy, Angel Flight, The Flying School, Leading Edge Flight Training, Civil Air Patrol, MCR EMS Helicopter, Whirly-Girls and the Forest Service giving those in attendance the opportunity to speak about training and careers in the local aviation community. Read more at


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