The popular NATA Certified Customer Service Representative (CCSR) Program will teach attendees valuable knowledge and customer service skills in order to set the tone for successful customer services experiences. They will learn how to deal with disgruntled customers and turn a marginal customer transaction into a fulfilled client transformation.
WHO SHOULD ATTEND
The NATA Certified CSR Program is for FBO Customer Service Representatives (CSRs), Aircraft Greeters and Facilitators, Concierge Personnel, Schedulers and Dispatchers, Managers and Supervisors, and Anyone involved in delivering a great customer service experience.
SESSION TOPICS INCLUDE
- Building long-term profitable customer relationships
- Setting service standards & bringing them to life
- Making a good first impression
- Teamwork and leadership skills
- Fuel and service invoicing
- Upselling fuel and other services
- Conflict resolution
- Anticipating customer needs
- Customer service DOs and DONTs
- Measuring your organization's customer service effectiveness
- Cultural awareness
For questions regarding registration or sponsorship opportunities, please contact NATA at (202) 774-1535 or firstname.lastname@example.org.
No registration fees are refunded within 2 weeks of an NATA event, however substitutions are permitted.
Your registration fee includes access to all event sessions, materials, receptions and meals. *Member Support Level Program participants receive 5%-20% off their registration fee. Please contact email@example.com or (202) 774-1535 before registering to receive an additional discount. If you are interested in more information on the benefits of the Member Support Level Program, please contact us at firstname.lastname@example.org or (202) 774-1535. **If you join NATA, the difference in member/non-member price will be allocated to membership dues. Any person who attends an NATA event grants permission to NATA to record his or her visual/audio images, including, but not limited to, photographs and sound or video recordings, and, without notifying such person, to use those images for any purpose of NATA, including advertisements for NATA and its programs.
EVENT AT A GLANCE
Tuesday, December 10
Wednesday, December 11
Chateau LeMoyne - French Quarter
301 Dauphine Street
New Orleans, LA 70112