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Member Update


NATA Member Update


In This Issue

NATA’s Safety 1st Rolls Out Customer Service, Safety & Security Training Module

NATA Submits Comments On Proposed Residential Through-The-Fence Policy

NATA Board Of Directors Visits World Trade Center Site

Don’t Miss Next Week’s Webinar On SPCC Rules For Aviation Facilities

The Strategic Business Plan Webinar Will Now Be Held November 16

Byer’s Weekly Blog

Look To NATA As Your Mid-Term Election Resource

Are You Paying Too Much For Uniform Services?


NATA’s Safety 1st Rolls Out Customer Service, Safety & Security Training Module

NATA’s Safety 1st Customer Service, Safety & Security Training Module addresses the service, security and safety needs of every FBO employee. Safety may typically start with line specialists, but it does not end with them. All employees have a stake in ensuring that an FBO is operating in accordance with the highest service, safety and security standards. The customer service, safety and security training module opens up an opportunity to train your entire staff.

Included in the training are customer service, safety and security best practices and procedures, vivid videos and photos to help shape understanding, quizzes throughout to reinforce major concepts and a final exam to ensure comprehension – all combined in a thorough online package for consistent training of your entire staff.

What’s covered in the customer service, safety & security training module?

  • Introduction:
    • provides a better understanding of the tasks line specialists perform on the ramp
    • contains terminology used to talk to pilots on the ramp and radio
    • delivers knowledge about parts of an aircraft, providing a better understanding of the industry
    • gives an overview of ramp safety concerns for everyone
  • Safety:
    • covers information necessary to cross-train staff members to help on the ramp with tasks such as marshalling
  • Customer Service :
    • provides information to help communicate with staff and customers as well as to gain a better understanding of customers
  • Security:
    • discusses in-depth processes on operational security from the ramp to the hangars to the office
    • reinforces the importance of conscientious staff support throughout the operation to help protect customers and their clientele

NATA’s Safety 1st Online training such as this Customer Service, Safety & Security module is comprehensive – everything needed to train, test and track line specialists is included in convenient online modules. Pricing for the online training is based on a sliding scale. To order, visit

 NATA Submits Comments On Proposed Residential Through-The-Fence Policy

This week, NATA submitted its formal comments on the FAA’s proposed policy on Residential Through-The-Fence agreements (RTTF). The FAA proposed policy on RTTF agreements was the result of a comprehensive policy review conducted by the agency after significant concerns were raised that a previous proposal did not adequately account for existing RTTF agreements.

The proposed policy calls for allowing existing RTTF agreements to continue with increased oversight and evaluation from airports while prohibiting any new RTTF agreements at public-use airports. In its comments, NATA pointed out that the association’s “interest in Residential Through-The-Fence policy stems from our concern that promoting residential development near or adjacent to airports may ultimately hamper the ability of airports to react to changes in aviation traffic, volumes and aircraft.” NATA goes on to state, we “fully support the Federal Aviation Administration’s proposed policy on RTTF agreements. We believe that the proposed policy provides an adequate balance between the future needs of airports and existing RTTF access.”

Click here to view NATA’s comments on the proposed RTTF policy.

Click here to view NATA’s Regulatory Report on the proposed RTTF policy.

 NATA Board Of Directors Visits World Trade Center Site

The NATA Board of Directors visited the World Trade Center site during its quarterly board meeting in New York City, NY, earlier this month. The tour, sponsored and coordinated by officials of the Port Authority of New York & New Jersey, allowed NATA board members to see current construction and to pay their respects to those who lost their lives on September 11, 2001.

"This tour was an incredibly moving experience for our entire board of directors," explained NATA President James K. Coyne. "To stand on the highest floor of the newly raised (and still under construction) Tower One and look down at all the progress that has been made in such a short period was remarkable."

Intense and round-the-clock efforts are currently underway as preparations are made for the 10th anniversary of the September 11th terrorist attacks.

"The members of the NATA Board of Directors applaud all the men and women working at the World Trade Center site for their tireless efforts in constructing a magnificent memorial," Coyne stated. "In honor of these efforts and of those who lost their lives on that fateful day in 2001, NATA will be making a donation to the National September 11 Memorial & Museum."

"I would also like to thank officials at the Port Authority of New York & New Jersey for coordinating this tour," concluded Coyne. "NATA and the Port Authority of New York & New Jersey continue to have an outstanding working relationship, and we look forward to addressing aviation issues important to our membership and the New York City metropolitan area."

Don’t Miss Next Week’s Webinar On SPCC Rules For Aviation Facilities

On Tuesday, November 2, NATA will host an E-Learn webinar reviewing the latest Spill Prevention, Control and Countermeasure (SPCC) rules from the U.S. Environmental Protection Agency (EPA). Over the last eight years these rules have undergone multiple changes and compliance date modifications, leaving many in our industry confused about compliance.

This webinar will feature industry leading SPCC expert George Gamble, owner of 2G Environmental, and NATA Director of Regulatory Affairs Michael France. Together, Gamble and France will walk you through the basics of the SPCC rule and how it affects your business.

By the end of this webinar, you will learn:

  • Whether your facility needs an SPCC plan
  • When your facility must be in compliance
  • What type of containment is needed for your mobile refuelers
  • Valuable tips for compliance

This webinar will be held on November 2, at 2:00 p.m. The cost is only $49.95 per location and registration is available now. Please don't miss this opportunity to educate your entire staff on the importance of SPCC compliance.

 TThe Strategic Business Plan Webinar Will Now Be Held November 16

Don’t Miss This Free E-Learn Webinar

In addition to communicating the mission, vision, and values of an aviation business (as they relate to the development, operation and management, and marketing of the aviation business), the Strategic Business Plan (SBP) conveys the specific goals and objectives that need to be met to position the aviation business for the future and/or take it to the next level.  In essence, the SBP provides a systematic approach for making decisions today that will have a direct impact on the aviation business. Beyond answering the key questions of “Where is the aviation business today (Point A)?” and “Where do you want the aviation business to be tomorrow (Point B)?,” the SBP answers the question: How is the aviation business going to get there – what needs to happen to get from Point A to Point B?

This webinar will provide attendees a deeper insight into:
- The role, purpose, and importance of the SBP
- The key elements and essential components of the SBP
- A best practices approach for developing the SBP

Paul A. Meyers, Aviation Management Consulting Group
Jeff A. Kohlman, Aviation Management Consulting Group

Due to a prior scheduling conflict, this webinar has been rescheduled to November 16 at 1:00 p.m. (EST) and will be offered FREE OF CHARGE.

Click here to register.

Byer’s Weekly Blog

This week, NATA Vice President of Government and Industry Affairs Eric R. Byer discusses how USA Today is becoming the “fish wrap” of the print media.   

To read Byer’s blog, please click here.

Look To NATA As Your Mid-Term Election Resource

The political landscape is about to change with next week’s mid-term elections. It’s not a matter of if, but how much. The U.S. House of Representatives Democratic majority is in serious jeopardy, and the economy is the biggest concern for most Americans. New targets in congressional races seem to emerge daily, which is why NATA is keeping a close eye on races to keep you informed. To learn more, please visit the NATA Mid-Term Election Page by clicking here. 

Are You Paying Too Much For Uniform Services?

NATA has partnered with ARAMARK Uniform Services to provide its members access to a discounted uniform rental and leasing solution. This money- and time-saving membership benefit was recently negotiated to provide added value to your membership.

NATA members may now take advantage of these valuable and convenient savings:

• 20% off rental and lease uniform rates
• 20% off facility services (mats, towels, mops, restroom supplies, etc.) 

To learn more about ARAMARK and the products and services that are available, please click here.

To set up a meeting with an ARAMARK representative to review your uniform and facility services needs, please call Tania Allaire at (818) 973-3906 or send an email to

Please mention source code # 197336.



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