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  View HTML Version of Newsletter    February 27, 2017 — Volume 16, Issue 9 
  This Week's Top Stories 

NATA Offers Lifeline Response Platform

Last week, NATA announced the addition of the LifeLine Response Platform to its array of products and services. This global safety platform provides situational awareness and on-demand protection for passengers and pilots in dangerous or vulnerable situations. LifeLine Response utilizes comprehensive imagery, communication tools and proprietary Artificial Intelligence (AI) algorithms to provide alerts and innovative operational safety and security oversight management to aviation businesses operating worldwide. “The LifeLine Response Platform is another NATA product demonstrating our members’ commitment to operational safety. Integrating the LifeLine Response Platform to your operation speaks volumes about your dedication to safety and security — differentiating your organization to passengers and employees in today’s competitive climate,” stated Timothy Obitts, NATA Executive Vice President. Learn more.



Only 7 Seats Left for March FBO Success Seminar


NATA’s FBO Success Seminar returns by popular demand! Join your colleagues March 7-8, 2017 at the Chateau LeMoyne French Quarter in New Orleans, LA, to learn new FBO management techniques, gain essential operational and service knowledge, and connect with fellow attendees at a networking forum. This seminar is designed for FBO owners, operators, general managers, new managers, finance personnel and other key FBO employees who are interested in building a more successful FBO. Attendees will hear from industry experts John Enticknap and Ron Jackson, who have decades of experience in FBO services, marketing, and training. Read the latest article from Ron and John on running a better FBO in 2017. Please visit here for agenda, hotel information and registration details. Seats are filing quickly, register today!

NATA Seeking Facilities and Sponsors for 2017 Events

NATA is currently seeking member locations to host our regional town halls and other association events tailored for the air charter, FBO, and maintenance communities. NATA is currently planning events in Colorado, Washington, Oregon, Florida, Illinois and Georgia, however all interested members are encouraged to respond. We are also looking for sponsors for these new events that are quickly gaining traction throughout the industry — options start at $500. These are great opportunities for companies looking for direct, in-person exposure with our members and other industry attendees. In addition to the onsite visibility of hosting or sponsoring an event, your business will be featured on the event webpage and emails, and in NATA News. Please note, the meeting space must have room to fit a minimum of 25 attendees comfortably. If interested in hosting or sponsoring an event, please contact Karissa Uko at or (202) 774-1513.


Nominate An Exceptional Airport Executive and Others | NATA Industry Excellence Awards


There’s still time to submit nominations for the 2016 Industry Excellence Awards and the 2017 Aviation Maintenance Technician Employer Award Program. Each year, NATA presents awards to the exceptional individuals and companies that have helped to improve the general aviation community. The recipients of the following awards are chosen based upon NATA member-submitted nominations:

Airport Executive Partnership Award 
ATP/NATA General Aviation Service Technician Award 
Excellence In Pilot Training Award 
Safety 1st Certified Line Service Professional Award 

The Industry Excellence Awards, along with the AMT Employer Awards, will be presented at a luncheon held during NATA’s Aviation Business Conference in June 2017. For more information, please click here. To submit an online nomination form, click here.


 From the FAA

FAA Fly Safe: Prevent Loss of Control Accidents


The FAA, along with NATA and other general aviation groups, have launched a national safety campaign this flying season called #FlySafe to educate the GA community on how to prevent Loss of Control (LOC) accidents. LOC can result when an aircraft enters a flight regime that is outside its normal flight envelope and may quickly develop into a stall or spin. This month’s topic focuses on personal minimums and how to integrate these important safety measures into flight planning.

   Association Highlights

NATA Part 135/91 Training Center


NATA's new Part 135/91 Training Center is available to Part 135, Part 91 and fractional operators. Developed by industry experts, the NATA Part 135/91 Training Center provides aircraft operators a standardized, trusted and economical system to train their entire team. The training library includes over 50 courses specifically designed to assist air charter, corporate and fractional operators in meeting regulatory training requirements, including:

  -General Subjects and Regulatory Training for Pilots
  -Crew Resources Management Training
  -Safety and Operations Training for Aeromedical Flight Crewmembers
  -Aircraft Flight Coordinator Training
  -Ramp Safety, Towing, Aircraft Fueling and Fuel Farm Management Training
  -Occupational Safety and Health Training

The system is offered by subscription with unlimited access for a fixed annual fee. Learn more and sign up by emailing or calling 800-808-6282.

Develop Successful Customer Service Skills at NATA’s Certified CSR Workshop


On April 18-19, NATA will hold its Certified CSR Workshop in Tampa, FL. The workshop will provide attendees with valuable knowledge and skills to create successful customer service experiences. Attendees will also learn how to deal with disgruntled customers and turn a marginal customer transaction into a fulfilled client transformation. New this year, attendees may choose to spend an additional day and obtain an Aviation Food Safety Certification on April 20th. This course will cover FBO food handling best practices. Learn more and register here.


2017 NATA Aviation Business Conference | Early Bird Registration Available


NATA's 2017 Aviation Business Conference takes place June 6-8, 2017 at the Hyatt Regency Washington on Capitol Hill. The conference kicks off with a reception Tuesday evening and concludes Thursday afternoon. Early bird registration is now open and runs through Friday,

April 7, 2017 — save $95! For more information, please visit

Sign Up for the Next Advanced Line Service Workshop


Register today for an upcoming Advanced Line Service Workshop. The next ALS workshop will be held on April 19-20, 2017 at Gateway Aviation Services in Mesa, AZ. The registration fee is only $225/person for this two-day event and space is limited. Register here, download the registration form or view more upcoming ALS Workshop dates.

  Member Spotlight

ACI Jet to Pursue IS-BAH Certification


ACI Jet recently announced all of its FBO locations will seek IS-BAH certification. William “Bill” Borgsmiller, President of ACI Jet notes, “ACI Jet is no stranger to the highest levels of safety in the industry. With our roots in Part 135 charter and management, we’ve held numerous safety ratings for years. By virtue of being an IS-BAO certified charter company with worldwide operating authority, the foundational aspects of IS-BAH for our FBOs are already in place. We have a robust SMS (Safety Management System) in place cross-departmentally. We use the NATA Safety 1st Training Program and are NATA Safety 1st Certified.” The long-term safety investment will begin with its FBO in San Luis Obispo, CA. Read more.


Jet Linx Aviation Announces Elevated Lifestyle Program Enhancements


This month, Jet Linx Aviation introduced two new partners, TCS World Travel and Telluride Ski Resort, to its client benefits program — Elevated Lifestyle. Through the Elevated Lifestyle program, Jet Linx clients have access to exclusive rewards, offers and travel itineraries with partners across a number of categories including health & wellness, leisure, wine & spirits, fashion, beauty, travel and more. “The Jet Linx cornerstone is about offering a personalized private jet experience with added value at every turn,” said Jamie Walker, President & CEO of Jet Linx. “Through the Elevated Lifestyle program, we’re able to provide our members and aircraft owners with exclusive benefits and highly curated experiences that reflect the same level of customization that is at the core of our business.” Read more.


NATA Members Chattanooga Metropolitan Airport and West Star Aviation Agree to $20 Million Expansion


Last week, Chattanooga Metropolitan Airport officials approved West Star Aviation’s plans for a $20 million expansion. Terry Hart, the airport's chief executive, said West Star will triple its footprint at the airport by adding 80,000 square feet of hangar space. West Star, which now employs 55 people, also will have 32,000 square feet of support space. "We're excited about the opportunity for them to grow," said Hart, adding that West Star is targeting mid-2018 completion. Debi Cunningham, West Star's Vice President of Marketing, said the company wants to continue to grow in Chattanooga and build its facilities to the size of similar operations in East Alton, Ill., and Grand Junction, Colo. The company employs 380 people in Colorado and 300 in Illinois, she said. "We'll keep putting our support behind Chattanooga and that location," Cunningham said. "Once we get established and the customer base moving and growing, we like to think the sky is the limit." Read more.

 ACSF News

2017 ACSF Safety Symposium Takes Place Next Week | Register Now


The 2017 ACSF Safety Symposium will take place March 7-8, 2017 at the NTSB Training Center in Ashburn, VA. Topics will include Reducing Risk, Emergency Response Plans, Leadership, Ground Handling and more. ACSF members can register for $685 (nonmembers $795). Registration includes admittance to the two-day event, all scheduled group meals, breaks, and social functions, and transportation to and from hotel to events. To learn more or to register, click here.




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